Welcome to the support center
Find answers to commonly asked questions, watch video tutorials, and get help from ListShack customer support.
How to upgrade your subscription
Step-by-step instructions for upgrading your subscription plan.
Reactivate your subscription
Easily reactivate your subscription by first logging in and then clicking Subscribe button.
How to reset your password
Step-by-step instructions for resetting your password.
Save and reuse searches
It's now even easier to save, reuse, and share searches! Just click the Save button on the Search Preview box.
Share searches
Share your searches with friends and colleagues! Just find your saved search and click the "Share" button.
How to open CSV files
Watch a quick video tutorial to learn how to open CSV files on your computer.
How to change or update your account email
Step-by-step instructions for changing the email associated with your account.
How to cancel your subscription
Step-by-step instructions for cancelling your subscription.
How to change the card on file
Step-by-step instructions for changing the card your subscription is billed to.
How to access your account on the new interface
Detailed instructions for logging in or signing up for the new interface for the first time.
Why did my search return failed to fetch?
How to handle the failed to fetch error when searching for leads.
Why can't my subscription be found?
Some of the reasons why your subscription may not be found.
How to find leads on a map
Watch a quick video tutorial to learn how to search for leads on a map.
How to get turning 65 lists?
See how easy it is to find consumers turning 65 for your business.
What should I do if my csv is blank?
We provide credits for CSV files that are returned blank. Simply click the Report file link next to the Download CSV button on the downloads page.
My download returned the wrong leads?
We provide credits for CSV files that are occasionally returned with the wrong leads. Simply click the Report file link next to the download CSV button on the downloads page.
What are compiled email lists?
Compiled email lists are emails that have been aggregated and sourced from various websites and online sources.
How does search suppressions prevent duplicate downloads?
Search suppressions automatically tracks which searches you've downloaded before and warns you when you're about to download them again.
My download returned duplicate leads?
Follow these 3 simple tips for avoiding duplicate downloads.
Are you keeping my account safe?
Read about our renewed commitment to enhanced account security.
Who owns ListShack?
After a several month transition, Lord Abbey LLC purchased the domains listshack.com and listshackpro.com from its previous owner.