In order to download leads on ListShack, you must have an active billing subscription tied to your account's email address. The most commmon reason for ListShack being unable to find your subscription is a mispelling in the email address associated with your account. Try to logout and then log back in with the correct email address.

Some other reasons why ListShack may not be able to find your subscription are as follows:

• Your account may be past due and the subscription was deleted after multiple attempts to bill the card on file. Please sign up for a new subscription to continue using ListShack.
• You cancelled the account and the account is no longer active. Per our terms of service, after you cancel your account you'll have access to the account until the end of the billing cycle. Once the billing cycle has elapsed, you'll need to signup for a new subscription to continue using ListShack.
• In rare cases, your account may have been unsuccessfully ported over from the previous interface. If you don't believe there is a billing error, and your email address you used to login to ListShack matches the email address you used to signup for an account, please emailhelp@listshack.support, and the support team will port your account over manually, and you'll be able to continue using ListShack.

If you you have any questions, please don't hesitate to email help@listshack.support to get help using your ListShack account.